Frequently Asked Questions
How do I know if therapy is right for me?
Therapy may be helpful if you feel stuck, overwhelmed, or unsure how to move forward. You don’t need to be in crisis to benefit many people attend therapy simply to gain clarity, improve coping skills, or create healthier patterns in their daily lives.
What types of appointments do you offer? We offer both telehealth sessions across Australia and in person sessions at our partner clinics in Sydney. You can choose the format that feels most comfortable for you.
How do I know if telehealth is right for me? Telehealth can be a good option if you prefer flexibility, privacy, or live outside major cities. If you are unsure, we can discuss your needs and help you decide.
What happens in a typical session? Sessions are relaxed and collaborative. Your therapist will guide the conversation and assessment while giving you space to share at your own pace. Together, you’ll explore your experiences, identify what’s contributing to your challenges, identify what keeps issues going, and build practical tools you can use between sessions.
Do I need a referral to make an appointment? No, you can book directly. However, a GP Mental Health Treatment Plan or specialist referral may provide access to Medicare rebates.
What issues can adult therapy help with? Adult therapy can support a wide range of concerns including stress, anxiety, low mood, relationship challenges, confidence issues, grief, workplace pressure, emotional overwhelm, and major life transitions.
Do you work with first responders and frontline workers? Yes. We offer confidential, trauma-informed care with an understanding of the unique pressures faced by first responders and emergency personnel.
Are sessions confidential? Yes. Information shared in sessions is confidential except in circumstances required by law or where safety concerns arise. Your psychologist will explain confidentiality to you.
Do you work with eating disorders or body image concerns? Yes. We offer evidence-based support for adults experiencing disordered eating and body image difficulties.
Is support available for work-related mental health concerns? Yes. We work with individuals experiencing workplace stress, burnout, adjustment difficulties, and challenges related to workers’ compensation or return-to-work processes.
What issues can child and family psychology help with?
Child and family psychology can support emotional regulation, anxiety, behavioural changes, school challenges, family transitions, sibling relationships, social difficulties, neurodevelopmental concerns, and stress affecting the home environment. Sessions focus on understanding underlying needs and developing practical, evidence-based strategies that support wellbeing and connection.
Can I speak with someone before booking? Yes. You are welcome to contact us if you have questions about our services, availability, or what option may suit you best.
Can I switch between telehealth and in person sessions? Yes. You can discuss this with your psychologist to ensure your care remains consistent and appropriate.
How do I book an appointment? You can book via our website, contact us through the form, or call us directly. We will guide you through the next steps and help you get started.
Do you accept private health insurance? Private health insurance rebates may be available depending on your provider and level of cover.
We recommend checking directly with your insurer for specific rebate details.
What if I need to cancel or reschedule? We understand that schedules can change. Please provide notice if you need to cancel or reschedule, as outlined in our cancellation policy.
