Frequently Asked Questions

How do I know if therapy is right for me?
Therapy may be helpful if you feel stuck, overwhelmed, or unsure how to move forward. You don’t need to be in crisis to benefit; many people attend therapy simply to gain clarity, improve coping skills, or create healthier patterns in their daily lives.

What types of appointments do you offer?
We offer both telehealth sessions across Australia and in-person sessions at our partner clinics in Sydney. You can choose the format that feels most comfortable for you.

How do I know if telehealth is right for me?
Telehealth is a great option if you prefer flexibility, privacy, or live outside major cities. If you are unsure, we can discuss your needs and help you decide.

What happens in a typical session?
Sessions are relaxed and collaborative. Your therapist will guide the conversation while giving you space to share at your own pace. Together, you’ll explore your experiences, identify challenges, and build practical tools for your daily life.

Do I need a referral to make an appointment?
No, you can book directly. However, a GP Mental Health Treatment Plan or specialist referral may provide access to Medicare rebates.

What issues can adult therapy help with?
Adult therapy supports a wide range of concerns including stress, anxiety, low mood, relationship challenges, confidence, grief, workplace pressure, and major life transitions.

Do you work with first responders and frontline workers?
Yes. We offer confidential, trauma-informed care specifically tailored to the unique pressures faced by first responders and emergency personnel.

Are sessions confidential?
Yes. Information shared is confidential except in specific legal circumstances or where safety concerns arise. Your psychologist will explain this fully during your first session.

Do you work with eating disorders or body image concerns?
Yes. We offer evidence-based support for adults experiencing disordered eating and body image difficulties.

Is support available for work-related mental health concerns?
Yes. We work with individuals experiencing workplace stress, burnout, and challenges related to workers’ compensation or return-to-work processes.

What issues can child and family psychology help with?
We support emotional regulation, anxiety, behavioural changes, school challenges, family transitions, and neurodevelopmental concerns. We focus on understanding needs and developing practical strategies for the home.

Can I speak with someone before booking?
Yes. You are welcome to contact us if you have questions about our services, availability, or which option may suit you best.

Can I switch between telehealth and in-person sessions?
Yes. You can discuss this with your psychologist to ensure your care remains consistent and appropriate.

How do I book an appointment?
You can book via our website, use our contact form, or call us directly. We will guide you through the next steps.

Do you accept private health insurance?
Rebates may be available depending on your provider. We recommend checking directly with your insurer for specific details.

What if I need to cancel or reschedule?
We understand schedules change. Please provide notice as outlined in our cancellation policy to avoid fees.