Privacy Policy – Resilience Matters Clinical Psychology
Last Updated: 14/09/2024
At Resilience Matters Clinical Psychology, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy also complies with Australian law concerning online data collection and website privacy.
1. Types of Personal Information We Collect and Store
We may collect and store the following types of personal information:
Identity Information: Name, date of birth, gender, and other identifiers.
Contact Information: Email address, phone number, and physical address.
Health Information: Psychological health details, medical history, and other sensitive information shared during consultations or inquiries.
Website Usage Information: Data collected about interactions with our website, such as IP address, browser type, access times, and pages visited.
2. Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
To provide psychological services, respond to enquiries, and manage appointments.
To communicate about your treatment and provide relevant updates.
To improve our services and website functionality based on user behaviour.
To comply with legal obligations and protect our legal rights.
To send newsletters, appointment reminders, or updates if you have opted in, with the option to unsubscribe at any time.
3. Collection and Storage of Personal Information
We collect personal information through the following methods:
Directly from you via online forms, email, phone, video consultations, and in-person sessions.
We take security seriously and store personal information using:
Encrypted digital storage: All data is securely stored on encrypted servers.
Access controls: Only authorised personnel can access personal information.
Regular security updates: We conduct security audits and updates to protect your information.
4. No Spam, Selling, or Renting of Email Addresses
We respect your privacy and will not knowingly spam, sell, or rent your email address to any third party. Your email address is only used for communications you have consented to, such as appointment reminders or newsletters.
5. Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and correct it if necessary. To request access or correction of your information, please get in touch with us using the details provided below.
6. Complaints About Breaches of the Australian Privacy Principles
Please contact us if you believe we have breached the APPs or mishandled your personal information. We take complaints seriously and will investigate and respond within a reasonable timeframe in accordance with Australian privacy laws.
7. Disclosure of Personal Information
We do not disclose personal information to third parties except in the following circumstances:
With your express consent.
When required or authorised by law.
To third-party service providers (e.g., IT or administrative support) who assist us under strict confidentiality agreements.
We do not disclose personal information to overseas recipients. If this changes, we will update our policy and notify you accordingly.
8. Third-Party Service Providers
We may engage third-party service providers to help operate our website or assist in providing services. These third parties will only have access to personal information necessary to perform their services and must maintain confidentiality and security.
9. Security of Personal Information
We implement commercially acceptable security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
10. Cookies
We may use cookies to improve your experience on our website. Cookies are small data files stored on your device when you visit our website, which helps us analyse site traffic and user interaction. You can block cookies through your browser settings, but this may limit your ability to use certain features of our website.
11. Links to Other Sites
Our website may contain links to external sites that we do not operate. If you click on a third-party link, you will be directed to their site. We recommend reviewing the privacy policies of all third-party sites you visit, as we are not responsible for their content or privacy practices.
12. Children’s Privacy
Our website and services are not directed at children under 18; we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete the information promptly.
14. Compliance with Laws
We will disclose your personal information if required by law, such as in response to a legal request or subpoena.
15. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or relevant legal requirements. Any updates will be posted on this site. Changes to this policy become effective when posted on our website.
16. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: Resilience Matters Clinical Psychology